FROM: Rob Methuen, Business Transformation Consultant
TO: Brett West, Head of Modernisation and Business Practice
cc: Goneril Hayes, Head of Information Management
You asked me to report on progress towards the total enablement target for Supersmart engagement, and in particular its contribution to the Agile Stationery Strategy.
There's good news and bad news.
The good news is that one module of the enablement target has been hit. Since there are no admin officers left except those directly attached to Directors, 94.4% of Supersmart orders are now committed by the responsible officers, exceeding the target of 90% comfortably.
The bad news is that there have been a number of teething problems with officers not yet fully proficient in Supersmart. The "urban myth" you referred to, that a Head of Service had ordered 7,000 sandwiches instead of 7,000 hours of consultancy time, is sadly correct. It should, however, be noted that the sandwiches were considerably cheaper than the consultants. There have also been a number of complaints from officers who had not appreciated the need for security reasons to change their passwords every four days and are consequently being locked out and deleted. Senior officers are complaining that they are taking far longer to execute an order than the admin officers did, and Magog Jones has calculated that as he's paid five times more than the admin officer was and he's taking approximately three times as long to execute the order, the new system is fifteen times more expensive than the old.
This has led to a further distortion. As a minority of officers are in fact proficient in Supersmart, some units are indulging in financial sleight of hand so a competent officer can make orders for others, or are even giving that officer their passwords so he or she can impersonate them on the system.
One further issue was brought to my attention. I mention it here though it's not properly within my remit. Three officers who required small items were disappointed that the approved suppliers' prices on Supersmart exceeded the prices in WH Smith by up to 34%, and argued for discretion to buy.
FROM: Brett West
TO: Rob Methuen
cc: Goneril Hayes
Thanks, Rob. Teething problems are to be expected. Our procurement arrangements through Supersmart are devised to maximise value for money, so no departures can be permitted. It is disappointing that some officers do not appreciate the need for security. The perfomance on Supersmart of some senior officers is also disappointing. I will be speaking to Conor and Ed about whether this can be made a criterion within Advanced Performance Evaluation and also about addressing these shortcomings through training.
Where did the sandwiches go?
FROM: Conor O'Connor
TO: All Directors and Heads of Service
In order to make the next step change towards implementation of our Agile Stationery Strategy and the concomitent Agile Services Strategy, Agile Premises Strategy and Agile Consultants Strategy, all officers on Supersmart are required to attend two-day Supersmart ordering training commencing 1 April. The training will start with the most senior officers below Director level and proceed downwards over the life of the programme.
The nomination form is attached. I stress that no exceptions will be allowed.
FROM: Reema Narlikar, Transformational Excellence Officer
TO: Scott Fitzwilliam, Transformational Excellence Officer
FROM MY BLACKBERRY
What's this rumour that Brett West was seen selling sandwiches in the covered market?